Refund policy

We want you to get value from Choppity. If your results fell short, you can request a refund on your unused credits — subject to review and approval. This page explains how the process works.

Requesting a refund

Refunds are available, but a request must be made within 14 days of your payment. Requests made after this 14-day window are not eligible.

To start, message us in chat from inside the app and submit your case. So we can properly assess it, please include:

• A real example or reference of a clip you generated (a link to the clip or project).

• Where it fell short of your expectations.

• What you would have expected instead.

This helps us understand what went wrong, improve the product, and review your request fairly.

Review and approval

Every request is reviewed individually, and we may follow up for more detail. Only once your case has been reviewed and approved will we issue a refund — and refunds apply to your unused credits only. Credits already used to generate clips are not refundable.

Approved refunds are returned to your original payment method through Stripe.

Switching from annual to monthly billing

If you paid for annual billing but switch to monthly, we do not issue a cash refund for unused months. Instead, the unused prepaid amount is applied as account credit on your Stripe billing profile.

Future monthly renewals draw from that credit first. Your payment method is only charged when the credit balance runs out. You will not be billed twice for the same period.

Credit amounts depend on your plan and how much of the annual period remains. If you cancel annual billing and resubscribe on monthly, or if support helps adjust your account after a billing mistake, the same credit logic applies.

Other situations we may refund

Outside the 14-day window, we still review refund requests case by case for situations such as:

• Duplicate or accidental charges

• Billing errors confirmed on our side

• Technical issues that prevented meaningful use of paid features, after support has tried to resolve them

How to request help

Message us in chat or use the in-app Contact option. Include your account email, the charge date, and the receipt amount in USD. Approved refunds return to the original payment method through Stripe.