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Fix common issues with uploads, processing, exports, and login. Contact support if you're stuck.

Troubleshooting & FAQs

My upload is stuck or failed

Processing is taking longer than expected

Exported clip has audio or video issues

I can't log in or reset my password

A social account won't connect or has disconnected

My YouTube import isn't working

Browser compatibility and known issues

Contacting support and reporting a bug

Feedback

Roadmap

Changelog

Use the public API, webhooks, API keys, OAuth, and connect Choppity to Zapier, n8n and MCP servers.

API & Integrations

Introduction to the Choppity API

Creating and managing API keys

Authenticating with JWT vs API key

Webhooks: subscribing to clip and render events

Connecting Choppity to Zapier

Connecting Choppity to n8n

Using Choppity from an MCP client

Plans, upgrades, invoices, cancellation, storage quotas, and watermark settings.

Account, Billing & Storage

Plans and pricing explained

Upgrading or downgrading your plan

Viewing and downloading invoices

Updating your payment method

Cancelling your subscription

Refund policy

Storage limits and how to free up space

Removing the watermark

Quotas: uploads, render minutes and clips per month

Invite members, set roles and permissions, manage seats, and view team analytics.

Teams & Workspaces

Creating a team workspace

Inviting team members

Roles and permissions explained

Managing seats and team billing

Team analytics: tracking content performance

Switching between personal and team workspaces

Connect TikTok, Instagram, YouTube and LinkedIn. 1-click post, schedule, and use the content planner and calendar.

Publishing & Scheduling

Connecting your TikTok account

Connecting your Instagram and Reels account

Connecting your YouTube channel

Connecting LinkedIn

1-click posting: publishing a clip immediately

Scheduling clips for later

The content calendar: planning your publishing schedule

The ideas board: capturing and turning ideas into posts

Disconnecting or reconnecting a social account

Save fonts, colors, logos, and caption presets as reusable templates for consistent branding.

Brand Templates & Styling

What is a brand template?

Creating your first brand template

Saving fonts, colors and logos

Applying a template to all generated clips

Sharing brand templates across your team

Caption presets vs full brand templates

Editing or deleting a brand template

Refine generated clips: captions, framing, transcript editing, B-roll, profanity censoring and more.

Editing Clips

Stand-alone transcription: upload audio or video and get accurate transcripts.

Transcribe Tool

Creating your first transcription job

Supported languages and accuracy expectations

Exporting transcripts as SRT, VTT and TXT

Editing and correcting a transcript

Auto-detect and beep or mute swear words, plus how to whitelist or override.

Profanity Censor

Turning on the auto-censor

Choosing between beep, mute and silence

Allowlist: keeping certain words uncensored

Add B-roll videos, images, and overlays to your clips.

B-roll, Images & Effects

Adding B-roll videos to a clip

Adding images and overlays

Inserting your logo or watermark

Background music, SFX and volume mixing

Edit videos by editing the transcript: delete words, trim segments, and search-to-clip.

Text-based Editing

Editing your video by editing the transcript

Removing filler words and silences automatically

Searching the transcript and turning matches into clips

Fixing transcription mistakes

9:16, 1:1 and 16:9 reframing, multi-speaker switching, and manual keyframes.

Auto-Framing & Speaker Tracking

How auto-framing keeps the speaker centered

Switching between 9:16, 1:1 and 16:9 aspect ratios

Speaker tracking for multi-person podcasts and interviews

Manually adjusting the crop or framing keyframes

Caption styles, animations, fonts, accuracy, and manual corrections.

Captions & Subtitles

Editing the auto-generated captions

Choosing a caption style preset

Customising caption fonts, colors, sizes and position

Caption animations and emphasis effects

Highlighting keywords automatically

Translating captions to another language

The Choppity editor: an overview of the interface

Trimming, splitting and reordering clips

Saving, previewing and exporting your edits

Keyboard shortcuts for the editor

How the AI picks moments, generating 20–50+ clips, keyword search, regenerating, and clip durations.

Generating Clips

How Choppity's AI picks the best moments

Generating clips: step-by-step

Choosing target clip duration (15s, 30s, 60s+)

Finding specific moments with keyword search

Regenerating clips with different settings

Why did the AI miss a moment I expected to see?

Viral score, hooks and how clips are ranked

Upload files, paste YouTube links, supported formats, size limits, and the screen recorder.

Uploading & Importing

Supported video file formats and codecs

Maximum file size and video length limits per plan

Uploading a video file from your computer

Importing a video from a YouTube URL

Recording video with the built-in screen recorder

Why is my upload stuck, slow or failing?

Using a presigned S3 URL to upload large files (API users)

Sign up, run your first project, and learn how Choppity turns long-form videos into short clips.