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Changelog
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🛠️Troubleshooting & FAQs

My upload is stuck or failed Processing is taking longer than expected Exported clip has audio or video issues I can't log in or reset my password A social account won't connect or has disconnected My YouTube import isn't working Browser compatibility and known issues Contacting support and reporting a bug

🔌API & Integrations

Introduction to the Choppity API Creating and managing API keys Authenticating with JWT vs API key Webhooks: subscribing to clip and render events Connecting Choppity to Zapier Connecting Choppity to n8n Using Choppity from an MCP client

💳Account, Billing & Storage

Plans and pricing explained Upgrading or downgrading your plan Viewing and downloading invoices Updating your payment method Cancelling your subscription Refund policy Storage limits and how to free up space Removing the watermark Quotas: uploads, render minutes and clips per month Deleting your account

👥Teams & Workspaces

Creating a team workspace Inviting team members Roles and permissions explained Managing seats and team billing Team analytics: tracking content performance Switching between personal and team workspaces

📅Publishing & Scheduling

Connecting your TikTok account Connecting your Instagram and Reels account Connecting your YouTube channel Connecting LinkedIn 1-click posting: publishing a clip immediately Scheduling clips for later The content calendar: planning your publishing schedule The ideas board: capturing and turning ideas into posts Disconnecting or reconnecting a social account

🎨Brand Templates & Styling

What is a brand template?Creating your first brand template Saving fonts, colors and logos Applying a template to all generated clips Sharing brand templates across your team Caption presets vs full brand templates Editing or deleting a brand template

🎬Editing Clips

Editing the auto-generated captions Choosing a caption style preset Customising caption fonts, colors, sizes and position Caption animations and emphasis effects Highlighting keywords automatically Translating captions to another language

The Choppity editor: an overview of the interface Trimming, splitting and reordering clips Saving, previewing and exporting your edits Keyboard shortcuts for the editor

✂️Generating Clips

How Choppity's AI picks the best moments Generating clips: step-by-step Choosing target clip duration (15s, 30s, 60s+)Finding specific moments with keyword search Regenerating clips with different settings Why did the AI miss a moment I expected to see?Viral score, hooks and how clips are ranked

⬆️Uploading & Importing

Supported video file formats and codecs Maximum file size and video length limits per plan Uploading a video file from your computer Importing a video from a YouTube URL Recording video with the built-in screen recorder Why is my upload stuck, slow or failing?Using a presigned S3 URL to upload large files (API users)

👋Getting Started

Welcome to Choppity Creating your account and signing in A tour of the Choppity dashboard Which plan is right for me? Free, Starter, Pro and Enterprise compared System requirements and supported browsers New user onboarding checklist

Captions & Subtitles

Caption styles, animations, fonts, accuracy, and manual corrections.

Editing the auto-generated captions
Choosing a caption style preset
Customising caption fonts, colors, sizes and position
Caption animations and emphasis effects
Highlighting keywords automatically
Translating captions to another language

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